Refund policy

Return & Refund Policy – KEW

Thank you for shopping with KEW. If you experience any issues with your order, please review the policy below.

Returns

● Returns are accepted within 3 days of receiving the product.
● Items must be unused, undamaged, and in original packaging.
● Proof of purchase is required.

Refunds

● Once the returned item is received and inspected, you will be informed of the refund status.
● Approved refunds will be processed to the original payment method.
● Delivery charges are non-refundable unless the product was incorrect or defective.

Exchanges

● Exchanges may be requested within 3 days, subject to stock availability.

Non-Returnable Items

● Used or damaged items
● Clearance or discounted items
● Custom or special-order products (if applicable)

Return Shipping

● Customers are responsible for return shipping costs unless the error was on KEW’s part.

Processing Time

● Refunds and exchanges may take 3–14 working days, depending on courier and bank processing times.

Contact Us

For return requests or inquiries, please contact us via the Contact Us page on Kew.lk.